Refund Policy

Quick Summary

Here's a plain-language overview before the full details below.

✅ Eligible for refund

Monthly subscription — within 14 days, no trips posted
Duplicate charges or billing errors
Service unavailability exceeding 72 hours
Unauthorized charges on your account

❌ Not eligible for refund

Subscription after 14-day window
Subscription used to post trips during the period
Per-trip listing fee once listing is live
Account suspended for policy violations

1. Monthly Subscription ($10/month)

Kilodey's traveler subscription gives you unlimited trip postings for one calendar month. We offer a 14-day refund window under the following conditions:

You request the refund within 14 days of the charge date
You have not posted any trips during the subscription period
Your account is in good standing (not suspended or under review)

If you have posted at least one trip during your subscription period, the subscription fee is non-refundable — the service has been delivered and used.

Subscriptions renew automatically each month. You may cancel at any time from your profile dashboard, and you will retain access until the end of your current billing period. Cancellation does not trigger a refund for the remaining days.

2. Per-Trip Listing Fee ($2/trip)

The per-trip listing fee is charged when a trip is published and made visible to senders on the platform. This fee is non-refundable once the listing goes live, as the listing service is immediately delivered.

Exceptions apply only in these cases:

The listing failed to publish due to a technical error on our end
You were charged more than once for the same trip listing

If your trip is removed by Kilodey due to a policy violation, the listing fee is not refunded.

3. Billing Errors and Unauthorized Charges

If you believe you were charged in error — including duplicate charges, charges after cancellation, or charges you did not authorize — contact us immediately at billing@kilodey.com.

We will investigate all billing disputes within 5 business days and issue a full refund for any confirmed error, regardless of when the charge occurred.

Paddle as Merchant of Record: All Kilodey payments are processed by Paddle (paddle.com), our payment partner. If you need to dispute a charge with your bank or card provider, the charge will appear as "PADDLE.NET" on your statement. You can also request refunds directly through Paddle's buyer support at paddle.com/legal/buyer-faq.

4. Service Unavailability

If the Kilodey platform is unavailable for more than 72 consecutive hours due to issues on our end (excluding planned maintenance communicated in advance), subscribers may request a pro-rated credit or refund for the affected period.

Planned maintenance windows are announced at least 24 hours in advance via email and in-app notification.

5. Package Delivery Disputes

Kilodey is a marketplace platform — we facilitate connections between senders and travelers but do not conduct deliveries ourselves. Kilodey does not process refunds for money paid directly between senders and travelers for package delivery services.

If you have a dispute with another user regarding a delivery, please contact our support team at support@kilodey.com. We will assist with mediation, but financial responsibility for the delivery rests with the traveler and sender as outlined in our Terms of Use.

6. How to Request a Refund

To request a refund, contact our billing team with the following information:

Your registered email address on Kilodey
The date and amount of the charge
The reason for the refund request

Send your request to billing@kilodey.com. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days and returned to the original payment method.

7. Governing Law

Please refer to this document: (https://kilodey.com/terms.html)